Access Care Manager – ENDO/IG

Job Description:

• Serve as the primary point of contact for consented patients across the treatment journey from enrollment through therapy initiation and continuation
• Conduct patient needs assessments addressing coverage, affordability, and logistical barriers to access for consented patients
• Assist in coordinating care across healthcare providers, caregivers, and sites of care to ensure continuity and timely progression to therapy for consented patients
• Maintain accountability for end-to-end patient progression, ensuring proactive identification and resolution of barriers
• Act as a field-based expert on reimbursement, coverage pathways, and payer policy impacting Pfizer therapies
• Provide guidance on the prior authorization process, step edits, coding, and payer-specific requirements
• Support the resolution of reimbursement challenges through appropriate escalation and coordination
• Deliver compliant education on reimbursement processes, coverage pathways, and patient access resources
• Develop and execute account-level access strategies to improve patient access at scale
• Engage with payer organizations, as appropriate, to clarify coverage policies and support resolution of access challenges

Requirements:

• 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions
• 1+ years in Access and Reimbursement support role
• Minimum 3–5 years of Specialty Pharma experience, preferably within the Pharmaceutical/ Biopharmaceutical sectors, Provider/Carrier Networks, or Government Agency
• Reimbursement and Access experience is a must
• Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty policy dynamics that exist in the Rare Disease Community
• Experience demonstrating exceptional communication and presentation skills
• Training in and experience in responsible business communication both written and spoken
• Valid US driver’s license and driving record in compliance with company standards

Benefits:

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits including medical, prescription drug, dental, and vision coverage