A Transload warehouse facility in Chicago is seeking a dependable, customer-focused Customer Service Representative to join our Chicago operations. This position is ideal for someone who enjoys working in a fast-paced environment, providing outstanding customer support, and coordinating with internal teams to ensure efficient service.
If you have strong communication skills, excellent organizational abilities, and enjoy solving problems, we'd like to hear from you.
Responsibilities
Serve as the primary point of contact for customers via phone and email
Respond to customer inquiries regarding shipments, scheduling, and service requests
Enter and maintain accurate customer orders and shipment information
Coordinate with operations, dispatch, and warehouse personnel to ensure timely service
Monitor order status and proactively communicate updates to customers
Resolve customer concerns in a professional and timely manner
Maintain customer records and documentation
Prepare reports and perform general administrative duties
Provide exceptional customer service while maintaining professionalism and accuracy
Qualifications
High school diploma or equivalent required
Previous customer service, logistics, transportation, or administrative experience preferred
Strong verbal and written communication skills
Proficiency with Microsoft Office (Word, Excel, Outlook)
Excellent data entry and organizational skills
Ability to multitask in a fast-paced environment
Strong attention to detail and problem-solving skills
Positive attitude and ability to work independently and as part of a team
To apply email resume to
jobs.oaklawnil@expresspros.com, CSR-LOGISTICS in the Subject Line