Home /
Customer Advisor \$20/hr. Reno NV
– Amazon Store
Customer Advisor \$20/hr. Reno NV
Other Jobs To Apply
No other job posts for this day.
About the position
As a Customer Care Representative, you’ll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You’ll need to manage multiple applications, update electronic records and provide accurate documentation. To succeed in this role, you must use active listening to understand and resolve customers’ needs. This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV. You may be asked to come into the office up to 3 days per week.
Responsibilities
Respond to high volume of inbound calls from new and existing subscribers
Actively listen, provide supportive responses and address customers’ needs
Recommend products and services that align with customers’ needs
Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)
Requirements
1 year of customer service or call center experience
Nice-to-haves
Experience working in a fast-paced call center environment
Experience working in a technology-focused industry
Experience working with senior-aged customers
Benefits
Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Different types of leaves of absence (LOA) and potential pay sources