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Customer Service Representative, Live Chat Support

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Job Description:

  • Accurately input, update, and maintain company records and databases
  • Verify data for accuracy and completeness
  • Review and correct errors in digital files
  • Maintain confidentiality of sensitive information
  • Generate basic reports as needed
  • Respond promptly to customer inquiries via live chat
  • Provide accurate information about products and services
  • Resolve basic customer concerns and escalate complex issues when necessary
  • Maintain a professional and friendly tone in all communications
  • Document customer interactions in the system

Requirements:

  • High school diploma or equivalent
  • Basic computer proficiency (Microsoft Office, Google Workspace, email platforms)
  • Strong typing skills with attention to detail
  • Excellent written communication skills
  • Ability to multitask and manage time effectively
  • Reliable internet connection and quiet home workspace
  • Self-motivated and able to work independently
  • Previous customer service experience (Preferred)
  • Familiarity with CRM or chat support platforms (Preferred)
  • Basic knowledge of data management systems (Preferred)

Benefits:

  • Competitive hourly pay
  • Flexible scheduling options
  • Paid training provided
  • Opportunities for advancement
  • Performance-based incentives
  • Supportive remote team environment
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