Digital Hub Operations Manager

About the position

The Digital Hub Operations Manager drives execution, operational excellence, and organizational effectiveness across Crocs' global Digital Commerce organization. This role partners with cross-functional leaders to translate strategy into action, manage key business initiatives, support Digital Hub operations, and drive alignment across global and regional teams.

Responsibilities

• Lead the planning, execution, and governance of strategic Digital Commerce initiatives, ensuring projects are delivered punctually and aligned with business priorities
• Manage a portfolio of cross-functional programs, tracking milestones, risks, dependencies, budgets, and executive-level reporting
• Serve as the operational lead for Digital Hub activities, coordinating business reviews, leadership meetings, all-hands forums, and recurring operating rhythms
• Partner with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams to drive alignment and successful execution of central initiatives
• Lead organizational change initiatives, including transition planning, collaborator engagement, communication strategies, and adoption efforts spanning international and local groups
• Facilitate cross-functional problem solving, identify operational bottlenecks, and implement scalable solutions that improve efficiency and business performance
• Build executive presentations, dashboards, status reports, and communications that provide visibility into business priorities, project progress, and organizational performance
• Establish and maintain project management standards, tools, and processes that drive accountability, transparency, and execution excellence
• Promote a culture of teamwork, continuous improvement, accountability, and operational excellence within the Digital Commerce organization
• Analyze business needs, assess organizational impacts, and recommend process, governance, or structural improvements that support future growth and scalability

Requirements

• BS or BA in business, marketing or related field or equivalent experience.
• At least 5+ years of solid marketing operations experience including a track record of effectively managing a budget, implementing processes, delivering projects in a fast paced environment on time and within budget
• Strong process organizational change and process implementation experience
• Project management experience with the ability to effectively manage time, multi-task and prioritize; operates with a sense of urgency
• Ability to take initiative, work independently and prioritize tasks; strong time-management, organizational and problem-solving skills
• Shown leadership experience leading large cross-functional groups along with geographic teams
• Adjust quickly to changing priorities and conditions
• Cope effectively with complexity and change
• Strong communication abilities both written and verbal; ability to connect with all levels of seniority in an effective and professional manner
• Must have extensive experience and proficiency in Excel tools and functionality
• Hands-on experience working in a project management system

Benefits

• medical, dental, and vision coverage
• life and AD&D
• short and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program that includes company match
• many other additional voluntary benefits