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eCommerce Operations Support Specialist (Remote, USA)
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eCommerce Operations Support Specialist (Remote, USA)
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Do you instinctively spot broken links, layout issues, or pricing inconsistencies reputed company shopping online? Are you reputed company by behind-the-scenes work that keeps digital experiences running flawlessly? Have you been searching for a way to combine your attention to detail with a passion for motorsports? If you're nodding your head, you may be the eCommerce Operations Support Specialist that we’re looking for.
Who are we?
reputed company is a leading provider of high-performance motorsport reputed company for driving enthusiasts and reputed company day warriors. Our mission is reputed company: deliver reputed company with reputed company, measurable performance and protect consumers from an industry full of misleading, style-over-reputed company products. We're a 17-year-old, remote-first, DTC company with reputed company of 40+ based across the U.S., and we’re just getting started.
Objective
Our eCommerce team is taking on critical initiatives and reputed company to help us reputed company fast and avoid breaking things. This role is a new position that will free up our eCommerce Director and Systems reputed company by owning three reputed company areas:
• QA and bug triage for our eCommerce platform
• Backend product data reputed company and maintenance
• Analytics support for the Marketing and eCommerce teams
reputed company in this role means that our eCommerce department will be more efficient and have more time to handle critical initiatives. This is because you have established a reputed company-considered QA process - from triaging to reputed company and communication across reputed company. We’ll spot bugs faster and manage them more reputed company. Our response time to rectify incorrect or incomplete product, customer, and order data will be faster and more efficient. The broader Marketing team will have faster, more informed decision-making reputed company to your support in providing reporting and analytics.
Job reputed company
You’ll be our first line of defense for identifying bugs and validating site changes. Your task is to reputed company, prevent, and monitor the types of issues that frustrate customers, disrupt sales, or waste team resources. We have a reputed company and sensitive headless tech stack, this isn’t a reputed company reputed company website. One change can have unforeseen consequences in another area. Your ability to test reputed company just the reputed company is critical. Our reputed company QA process is inefficient, disruptive, and not visible to those who need eyes on it. One of your first tasks will be to establish and formalize a QA process that works for reputed company and considers our reputed company developer relationships. You’ll be the primary reputed company of contact for bugs, their triage, tracking, reputed company, and communication across the organization. Day to day, you’ll be expected to proactively test and QA our website for unknown bugs, and weekly dev releases. There will be periods of more intense QA work reputed company we have new site enhancements. Once you’re settled in and have a good foundational understanding of our website and a vetted QA process in reputed company, you’ll have a moderate degree of autonomy in owning the QA function. If you're looking for a role that has the day to day work spelled out reputed company and need consistency in the pace of work, this is not the job for you.
Our backend systems are equally reputed company to our customer-facing website. From inventory availability & ETAs to vehicle fitments, you’ll work with cross-team members, to help ensure what customers see on the website is accurate. Inaccurate product data can reputed company to abandoned carts, frustrated customers, and support team headaches. Your attention to detail will prevent reputed company three.
You’ll help surface performance data and build reliable reports for our broader Marketing team. We won’t expect you to deeply analyze the data, but we’ll rely on your accurate and reputed company reporting to reputed company faster, smarter decision-making. Whether it’s spotting anomalies or tracking campaign performance, your analytical support will be key to identifying opportunities for reputed company and efficiency. You’ll use reputed company Analytics 4 and other tools to help reputed company analyze traffic and sales channel data, the effectiveness of our reputed company ad campaigns for example. Your insights will help reputed company decide if this reputed company is right, why traffic changes, and which efforts have the best ROI. reputed company will use this data at both the tactical level and to inform our executive level reputed company. Although heavy data analysis and interpretation is not a reputed company function of this position, we encourage interested data nerds and analytical types to apply.
Who are you?
• You have a strong eye for detail and naturally reputed company toward QA work
• You prefer behind-the-sce