<p><strong>Position Overview:</strong></p>
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<li>Position is responsible for the leading the process of conversion of PBM services to the company.</li>
<li>Includes managing relationships across various constituents and personalities, and across a variety of dynamics.</li>
<li>This individual will possess strong project management skills, communication (written and oral), and comprehensive pharmacy benefits knowledge across implementation steps.</li>
<li>Ability to assert credibility with HR decision makers and team, as well as third party advisors.</li>
<li>Take control of the room by keeping broad multi-constituent groups organized and on task.</li>
<li>Additional opportunities will be made available to the right candidate, including growth within the implementation department or across the organization in larger roles.</li>
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<p><strong>Supervisor: </strong> Sr. Director, PBM Implementations</p>
<p><strong>Key Responsibilities:</strong></p>
<p>As an Implementation Manager, your key responsibilities will include:</p>
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<li>Serve as project manager through full implementation process, acting as “air traffic controller” and source of truth across all work steps – beginning with implementation kick-off and continuing through go-live and beyond.</li>
<li>Coordinate with internal teams and partners to manage completion of conversion steps on time and with efficient use of resources.</li>
<li>Serve as core point of contact for external constituents (client-based, advisor-based) through conversion process.</li>
<li>Ensure on-time completion of all milestones, maintenance of detailed implementation status plan, and advanced warning of any risks.</li>
<li>Balance competing priorities within and across client implementations.</li>
<li>Involve necessary teams to provide input, collateral, or other support on a case-by-case basis.</li>
<li>Always maintain frequent correspondence with all relevant parties.</li>
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<p><strong>Capabilities:</strong></p>
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<li>Deep familiarity with PBM service model and associated steps for a conversion (Network, Formulary, Eligibility, Billing, Call Center, Account Service, File Transfer, etc.).</li>
<li>Experience building and maintaining relationships with third party advisors.</li>
<li>Experience working with Human resources-based decision makers and/or benefit advisors.</li>
<li>Proficiency in MS Office suite (Excel, PowerPoint, Word, in particular).</li>
<li>Effective communication skills, both written and verbal.</li>
<li>Strong work ethic and willingness to be nimble, flexible to drive projects to completion; heavily deadline-oriented with comfort in managing multiple competing priorities.</li>
<li>Ability to take direction and work independently while keeping relevant parties apprised.</li>
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<p><strong>Status:</strong></p>
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<li>Position will be virtual (work from home) in an office-like environment.</li>
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<p><strong>Education:</strong></p>
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<li>Associate’s or Bachelor’s degree is required; Master’s degree a plus.</li>
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<p><strong>Experience:</strong></p>
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<li>3-5 years minimum of previous experience in pharmacy benefits administration, operations, or related discipline. Specific experience working with HR buyers (benefits manager, VPHR, etc.) and PBM implementations a plus.</li>
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<p><strong>Certifications and/or Licensure:</strong></p>
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<li>Professional certification (PMP, CAPM, or like designation a plus, but not required).</li>
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