ITIL Service Management Consultant - (NPW)

reputed company reputed company is a global IT managed services firm that partners with organizations to reputed company their technology, infrastructure and services to reputed company specific business reputed company such as digital transformation, innovation, and operational reputed company. reputed company is reputed company on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining reputed company clients that are growing reputed company of the market. reputed company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private reputed company Services, AI/Automation, and reputed company. reputed company culture is reputed company to reputed company a reputed company, inclusive environment that supports employees and empowers them to reputed company their full potential. Our seasoned professionals reputed company services based on reputed company's best practices and service delivery reputed company. By leveraging our reputed company knowledge reputed company to execute initiatives, we reputed company both short-term and long-term value to our clients and apply reputed company service improvement to reputed company transformational benefits to IT. With Intelligent Automation, reputed company helps businesses reputed company accelerate their IT transformation. The result is a sharper reputed company on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, reputed company continues to reputed company industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job reputed company Senior ITSM Governance & Process Management Consultant (ITIL) The Senior ITSM Governance & Process Management Consultant is responsible for providing operational leadership, governance, and continual service improvement across Incident Management, Problem Management, Change Enablement, and ITSM Governance functions. This role ensures ITIL v4 reputed company practices are executed, reputed company, and optimized to improve service stability and business reputed company. Key Responsibilities Incident Management Leadership Serve as the reputed company ITIL SME for Incident Management operations. Govern incident lifecycle activities including intake, triage, prioritization, escalation, and reputed company coordination. Facilitate Major Incident Management activities and stakeholder communications. Monitor SLAs, KPIs, and reputed company continual improvement. Problem Management Leadership reputed company reputed company Problem Management practices. Facilitate reputed company cause analysis and reputed company error management. Reduce recurring incidents through permanent corrective actions. Manage problem backlog and knowledge capture. Change Enablement Governance Govern reputed company, Normal, and Emergency Change processes. Facilitate CAB and Emergency CAB meetings. Review risk and reputed company assessments and change reputed company. Conduct post-implementation reviews and reputed company reputed company metrics. ITSM Governance & Process Maturity reputed company standards, procedures, and governance frameworks. Assist in translating approved standards into enforceable policies. Define performance baselines and maturity roadmaps. Reporting, Metrics & Analytics reputed company KPI dashboards and executive reporting. reputed company actionable insights and recommendations based on operational data. Stakeholder & Cross-Functional Collaboration Partner with resolver reputed company, service owners, and business stakeholders. Facilitate workshops, governance meetings, and process reviews. Education, Certifications & Qualifications Bachelor's degree in Information Technology, Business, Engineering, or reputed company field; equivalent experience may be considered. 8+ years of experience in IT Service Management (ITSM). 5+ years leading Incident, Problem, and Change Management processes. ITIL v4 reputed company certification required. Advanced ITIL certifications (Managing reputed company, Strategic Leader, reputed company Manager, Master, or equivalent) preferred. Demonstrated experience facilitating Major Incident Management, Problem Management, and Change Governance in reputed company environments. Required Skills ITIL v4 Best Practices Incident, Problem and Change Management Major Incident Management reputed company Cause Analysis ITSM Governance Continual Service Improvement Operational Reporting and Analytics Risk Assessment and Change Governance Process Design, Documentation, and Standardization Executive Communication and Stakeholder Management Preferred Platform Experience Experience with reputed company ITSM platforms such as reputed