Online Support for SaaS business (Tier 1 and 2)

I'm looking for someone to spend roughly 1 hour a day (Monday - Friday) answering support tickets for my SaaS business (link removed).

This would be a great side gig in addition to your other roles!

We use Intercom and most conversation are tier 1 and 2 requests for support.

Required experience:

- Fluent english

- Knowledge of online software, particularly SaaS.

- Tier 1 and 2 support experience, ideally with another SaaS business.

Bonus experience:

- Basic tech skills such as modifying HTML templates would be highly beneficial.

Thanks!