[Remote] Implementation Specialist, Platform

Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for managing HR, IT, and Finance, aiming to streamline business operations. The Implementation Specialist will ensure customer success by customizing the core platform to meet unique business needs, delivering key performance indicators, and collaborating with cross-functional teams to maximize product adoption.

Responsibilities

• Ensure our customers are set up for success with our core platform:
• Discover our customers' business needs and priorities
• Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
• Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
• Train customers on the core platform
• Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
• Work cross-functionally with CX, product, and marketing to maximize product adoption
• Design and document new use cases for our platform
• Train our internal and external teams through webinars
• Contribute to our knowledge base and serve as a subject matter expert on the Platform
• Actively contribute to the development of new Platform features
• Coordinate with product and engineering teams to support new use cases
• Assist with user testing and beta programs for new features

Skills

• 2+ years of SaaS experience in professional services, implementation, or customer success
• An ability to build relationships with customers
• An ability to manage a book of business and control the customer's implementation experience
• A curiosity for product/technology
• Ruthless prioritization and time management
• Strong attention to detail and ability to solve complex, interdependent problems
• Boundless energy to help other teams and your customers...all with a 'can-do' attitude!
• Flexible to scaling and changing organizations and responsibilities
• Experience working with product and engineering teams to build and launch new products or features
• Experience writing your own SQL queries
• Prior experience working at an HR/IT SaaS company

Benefits

• Competitive salary
• Benefits
• Equity

Company Overview

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