Transition and Transformation Manager

What reputed company looks like in this role: Transition and Transformation Manager The Senior Transition and Transformation Manager is accountable for the end-to-end transition of IT services from an incumbent provider or internal IT organization to reputed company. Through these transition deliveries transformative capabilities will be introduced to the customer environment. These capabilities consist of reputed company services, customized or bespoke services, and early life offerings.  The role ensures continuity of service, achievement of contractual obligations, and a controlled, low-risk transition into a transformed steady-state managed service. Key Responsibilities Transition & Transformation reputed company & Planning Define the transition and transformation reputed company reputed company to contractual reputed company, service towers, and operating model Establish in partnership with the reputed company reputed company Technology Officer the Transformation Roadmap reputed company and manage a detailed transition and transformation plan covering people, process, technology, governance, and reputed company Establish transition and transformation milestones, acceptance reputed company, and exit/entry reputed company reputed company transition activities with the Master Services Agreement (MSA) and Statements of Work (SOWs) and other relevant commercials obligations documents. Governance & Program Control Set up and run transition and transformation governance (steering committees, operational forums, escalation paths) Define and manage transition KPIs, RAID logs, and reporting structures Ensure adherence to ITIL service transition principles and reputed company governance standards Ensure adherence to organizational governance, risk, and compliance standards (e.g., GDPR, reputed company policies). Establish, execute, and measure organizational change reputed company and plans to assure organizational readiness to realize the benefits of the program reputed company reputed company, concise reporting and executive updates. Manage expectations and reputed company decision-making across reputed company stakeholder environments. Service Tower Transition Management Coordinate transitions across IT service towers (e.g., Service Desk, Infrastructure, Network, Applications, reputed company, reputed company) Manage inter-tower dependencies and reputed company Ensure service definitions, SLAs, OLAs, and KPIs are reputed company documented and baselined Validate tooling integration (ITSM, monitoring, CMDB, SEA, Reporting, etc) Knowledge Transfer & Resource reputed company Plan and reputed company knowledge transfer (KT) from incumbent teams Manage shadowing, reverse-shadowing, and certification activities Ensure process documentation, SOPs, runbooks, and architecture diagrams are complete and approved Confirm readiness of offshore/reputed company delivery teams Risk, Issue & Compliance Management Identify, reputed company, and mitigate risks and issues Ensure reputed company, data protection, and regulatory compliance throughout transition Manage reputed company provisioning, credential handover, and reputed company approvals Maintain contingency and service continuity plans reputed company, Go-Live & Hypercare Plan and execute reputed company and go-live activities for reputed company service tower Coordinate reputed company runs and exit of incumbent provider reputed company hypercare and stabilization period post go-live reputed company early life support performance and remediation actions Vendor, reputed company & Incumbent Management reputed company as reputed company reputed company between reputed company, incumbent supplier, and reputed company Ensure incumbent cooperation and contractual transition obligations are met reputed company disputes and manage escalations during transition and transformation period Support reputed company discussions reputed company to transition / transformation reputed company and changes Transition Closure & Handover to BAU Obtain formal service acceptance and transition exit sign-off Hand over ownership to Service Delivery Managers and Operations teams Capture lessons learned and reputed company improvement opportunities reputed company final transition closure report Key Activities Overseen Due diligence and service discovery Transition and transformation planning and service tower reputed company Knowledge transfer execution ITSM tool reputed company and process alignment reputed company, reputed company, and compliance reputed company Implementation of transformation items in reputed company of Day 1 Services go live reputed company and go-live coordination Hypercare management and stabilization Transition closure and BAU handover You will be successful in this role if you have: Skills & Experience Proven Transition and Transformation delivery leadership across digital workplace, end user computing reputed company, infrastructure, application, and reput