Pagerduty SME
Full Time Direct Hire Role
Job Description
Roles & Responsibilities
- Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations
- Design and implement urgency and routing models aligned to business criticality
- Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages
- Implement intelligent alert grouping and event orchestration for high-volume services
- Drive alert noise reduction across all integrated monitoring sources
- Define and maintain event rules including suppression, deduplication, and priority downgrades
- Implement flap detection and alert consolidation for repetitive CI/service alerts
- Configure maintenance window integrations for automated alert suppression during planned changes
- Maintain suppression transparency and reporting for all suppressed alert classes
- Design and manage on-call schedules including follow-the-sun coverage and rotation policies
- Audit and optimize alert routing accuracy to ensure correct first responder assignment
- Build and maintain incident runbook library with linked diagnostics and remediation actions
- Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)
- Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignment
- Manage PagerDuty–ServiceNow integration including incident creation and lifecycle synchronization
Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Thanks & Regards,
Vaishnav Gupta| Senior Technical Recruiter
KPG99, INC | | MBE Certified Firm
3240 E State, St Ext | Hamilton, NJ 08619
Vaishnav.gupta@kpgtech.com
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