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After Hours Scheduler (Healthcare) | US Shift, WFH

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The After-Hours Call Center Support Specialist will be responsible for managing incoming calls outside regular business hours, addressing both client and caregiver needs. This includes handling caregiver callouts, ensuring shifts are filled promptly, and maintaining the highest standard of client care. The role requires proficiency with the WellSky platform, strong communication skills, and a background in caregiving or nursing

JOB DESCRIPTION:

  • Answer After-Hours Calls

  • Manage Caregiver Callouts

  • Utilize WellSky Platform

  • Audit Client Care Plans

  • Maintain Communication

  • Documentation

  • Provide Exceptional Customer Service

QUALIFICATIONS:

  • Experience: Minimum of 3 years in a call center role, preferably within the healthcare or home care industry.

    Experience as a scheduler or caregiver is highly desirable.glassdoor.com

  • Technical Skills: Proficiency with the WellSky platform is a significant advantage. Comfortable with other scheduling or healthcare management software.

  • Communication Skills: Fluent in English with excellent verbal and written communication abilities.

  • Education: Background in nursing or related healthcare field is a plus.

  • Problem-Solving: Strong ability to handle emergencies, make quick decisions, and coordinate resources effectively.

  • Organizational Skills: Exceptional organizational abilities to manage multiple tasks and priorities simultaneously.

    Customer Service

    Orientation:

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