Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.
Key responsibilities include:
Managing patient scheduling for appointments, surgeries, and procedures
Handling prescription refills and coordinating medications
Performing insurance verification and supporting medical billing processes
Maintaining and updating patient medical records
Supporting telehealth consultations and virtual care coordination
Facilitating communication between patients, families, and medical staff
Providing general administrative and operational support to assigned clinics or providers
Required Qualifications:
BS Nursing or allied health graduate (registered or underboard)
Background working in a BPO healthcare account or clinical/hospital setting
US healthcare insurance verification experience
Prior HIPAA/PHI handling experience or HIPAA training
Professional fluency in English (written and verbal)
Able to work a fixed night shift
Work-from-home setup with a laptop/PC, reliable internet connection, and heet
Preferred Qualifications:
Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms
Competitive Pay
Paid training
Annual salary increase
10% night differential & holiday pay
Attendance bonus
Career advancement & incentives
Health & Protection
Free HMO after training
1 free dependent (Year 1)
Up to 2 dependents (under 5 years tenure)
HMO upgrade at Year 5
SSS, PAG-IBIG, PhilHealth
Paid Time Off
Service Incentive Leave (prorated)
Sick & Vacation Leave
Bereavement, Maternity/Paternity
Solo Parent & Gynecologic Leave
Tiered leave credits
Convertible leave credits
Financial & Long-Term Benefits
13th month pay (June & December release)
No-interest cash advance (after 1 year, subject to conditions)
FWD retirement fund (Year 4 eligible, Year 7 fully covered)